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  • Check that Alien.gha is in Grasshopper’s Libraries folder (in Grasshopper: File › Special Folders › Components Folder).
  • Windows: check that Rhino runs on .NET Core: type SetDotNetRuntime in Rhino. If you installed by hand, check that the zip was unblocked before you extracted it.
  • Restart Rhino fully after installing.
Quit Rhino fully. On macOS use Cmd+Q, and check the Dock.
The installers aren’t signed yet, so each warns you once. macOS: System Settings › Privacy & Security › Open Anyway. Windows: More info › Run anyway. See Installation.
Add "panel": "rhino" to your settings file to dock it inside Rhino instead, then open it with PANEL on a component.
Open the panel’s Help (?): link a key, check your credit, or make a new key.
The error is printed on the component itself. Describe a fix in the panel (“it errors when the curve is open”) and Alien sends the error to the model with your request. Or open Earlier versions and Restore one that worked.
It needs the internet and works for Victorian addresses only. Type the street number and suburb: an address that only matches a street or suburb is refused rather than mapping the wrong lot. Vicmap’s services sometimes change; when they do, the component falls back to a second source and says so in its info output.
Set "port" in your settings file to another number and restart Rhino. Point your agent at the new port.
AI components only call a model when you press Generate. Until then they show what would be built, or the last design from the cache.

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Still stuck?

Reply to your beta email with what you did and what you saw. A screenshot of the component and the panel helps.